Housing Case Manager

Job Title:  Housing Case Manager

Department: Housing Program

Reports To: Housing Director

FLSA Status: Non-Exempt

Classification:  Full-time

Revised: July 2025

Summary: 

The Housing Case Manager provides case management services to survivors of domestic violence and sexual assault, with a focus on obtaining and maintaining safe, stable housing. This role supports clients in building life skills, connecting to community resources, and achieving long-term self-sufficiency.

Essential Duties and Responsibilities:

• Conduct comprehensive “housing-first” assessment to identify participants’ strengths, resources, and barriers to securing permanent housing.
• Assist clients in completing housing applications and required documentation.
• Support clients through the move-in process, including inspections and development of plans for rent payment, crisis management, and daily living.
• Provide post-placement case management, helping clients adjust to housing and build long-term connections to community services. 
• Recruit and maintain positive relationships with landlords; collaborate with housing authorities to secure leases and support housing stability.
• Assess client safety and develop individualized safety plans.
• Assist clients through healthcare, legal, criminal justice and social services systems.
• Provide advocacy and self-sufficiency services at WCA and off-site locations.
• Help identify housing opportunities and prepare clients for transitional or permanent housing.
• Maintain thorough case notes, compile data, and prepare required reports.
• Participate in weekly case management and other program meetings.
• Attend relevant community trainings, meetings, and events to foster partnerships and represent the WCA.
• Collaborate with WCA staff to maintain updated community resource lists.
• Perform other assigned duties, as needed. 
• Travel required; must use personal vehicle.

Education/Experience:

• Bachelor’s degree in Counseling, Social Work, Criminal Justice, or a related field required. 
• Minimum of 6 months to 1 year of prior experience in case management or direct service delivery, preferably with survivors of domestic violence, sexual assault, mental health needs, or housing instability.
• Fluency in Spanish is preferred.
• WCA values lived experience and welcomes candidates from all backgrounds.

Qualifications:

• Demonstrated ability to work with individuals from diverse cultural and socio-economic backgrounds.
• Knowledge of issues related to domestic violence, sexual assault, and stalking.
• Strong problem-solving and critical-thinking skills.
• Ability to manage multiple priorities and work independently.
• Excellent verbal and written communication skills.
• Competence in Microsoft Office Suite (Word, Excel, PowerPoint), internet use, and database systems.
• Ability to operate standard office equipment.
• Regular and predictable attendance required.
• Ability to maintain confidentiality in accordance with organizational and HIPAA standards.
• Valid driver’s license, personal transportation, and an acceptable driving record.
• Commitment to the mission and values of the WCA.

Other Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will be in a normal office environment while performing the duties of this job and will be required to sit, stand, walk and occasionally lift and/or move up to 10 pounds.  Additionally, employees will be required to travel to other locations to conduct company business.

WCA is an E-Verify employer and will provide the necessary information from each new employee's Form I-9 to confirm work authorization.