Behavioral Health Office Assistant

POSITION SUMMARY:

 The Behavior Health Coordinator will serve as a link between the Behavior Health Therapist(s), the all our CDHC staff/sites.  The Behavioral Health Office Assistant will assist with assigned behavioral health departmental activities to ensure effective workflow, consistent business practices and provide excellent customer service to Charles Drew patients.  The Behavior Health Office Assistant will participate in assigned huddles, provide monthly reporting, schedule therapists/psychiatrist and act as the communication hub for the entire department.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:

• Enjoys working in a faced – paced environment
• Willing to abide by the mission of Charles Drew Health Center
• Strong professionalism skills
• Strong customer service skills
• Work as a team member
• Willingness to attend meetings and other Charles Drew Health Center related activities
• Monitors Behavioral Health programmatic requirements
• Works with Call Center and Front Desk and attends meetings/huddles
• Reviews and schedules patients for the psychiatrist at CDHC and SBHC when requested and monitors on a daily basis the Behavior Health Therapist and Psychiatrist schedules. Contacts insurance carriers for a pre-authorization and/or follow-up authorizations for Behavior Health services if required.
• Communicates with CDHC Business Department.
• Assists in insuring Visit Notes are completed within a 48-hr time frame by each Behavior Health Therapist, and Psychiatrist 
• Has learned knowledge and ability to use Microsoft programs, i.e. Outlook, Word, PowerPoint, Excel, Electronic Health Record Program
• Stay abreast of new processes and quickly implement changes into business practices
• Builds schedules for BH staff
• Coordinates efforts across all sites
• Handles Behavioral Health referrals
• Create reports for specific programs such as Region 6, Connections and Substance Abuse
• Travel to other sites to ensure full implementation of behavioral health departmental practices
• Other duties as assigned 

• Education: High School Diploma and/or Associates Degree

• Experience: Prior experience include using an electronic health record system, customer service and problem resolution experience, office management skills, strong organizational skills, strong verbal and writing skills, detailed oriented, ability to multi- task and ability to accept feedback and self-reflect.
• Expertise: Ability to work effectively as a team, interfacing with patients, primary care providers and administrative and support staff.  Ability to effectively represent CDHC’s interests in the community and maintain effective working relationships among co-workers, public, private, and professional groups.  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Language: English
• Work Hours: Monday-Friday, 40-hrs per week (7:45am – 4:45pm)
• Travel: Locally, intrastate, and interstate, as necessary
• Exposure: The exposure characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  For example, while performing the essential functions of this job, the employee occasionally is exposed to fumes or airborne particles and toxic or caustic chemicals.  Additionally, the employee may occasionally be exposed to blood borne and other hazardous chemicals.  Finally, the noise level in the work environment can occasionally be quite loud.  In all cases personal protective equipment will be provided to the employee in combination with adequate ventilation and other engineering controls to minimize the risk of exposure or other hazardous occurrence.
• Physical: Reasonable accommodation may be made to enable individuals with special challenges to perform these essential functions.