Patient Resource Coordinator

POSITION SUMMARY: 

The Patient Resource Coordinator (PRC) supports targeted patient populations in accessing care and identifies patients social care needs through screening. The PRC is responsible for data entry of social needs screeners, assigning patients to Patient Resource Specialists for care coordination, and referring patients to special programs or community resources. The PRC plays a critical role in data management and analysis related to the social determinants of health to identify trends and evaluate the impact of interventions on health outcomes.

POSITION-SPECIFIC COMPETENCIES/ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES

• Conduct social determinants of health assessments to identify patients’ social needs.

• Advise on screening and referral practices to optimize patient care and support services.
• Data entry of social needs screening information into the EHR system accurately and timely.
• Collaborate with the Patient Resource Team to develop and implement effective strategies for addressing patients’ social determinants of health.
• Collaborate with Patient Resource Team to evaluate the impact of interventions on health outcomes.
• Assign patients to Patient Resource Specialists for care coordination based on identified needs and ensure appropriate follow-up.
• Build and maintain a network of community resources to meet patients’ social needs.
• Act as a responsible and respectful steward of social needs data, ensuring confidentiality and compliance with privacy regulations.
• Analyze social needs data to identify trends, patterns, and areas for intervention.
• Generate reports and develop visualizations to communicate findings to internal and external stakeholders.
• Conduct regular reviews of data quality and integrity, ensuring accuracy and completeness.
• Participate in ongoing training and professional development to stay updated on best practices in social determinants of health and patient support services.
• Liaise with various departments and community partners to ensure patients’ needs are effectively met.
• Conducts staff training as appropriate and necessary.
• Perform other duties as assigned.

POSITION REQUIREMENTS

Education: Bachelor’s Degree required; Public Health, Community Health, Social Work, or other health-related field preferred.

Experience: 1+ years in public health field or enabling services required.

Experience in community health programming and quality improvement preferred.

Expertise: Strong interpersonal skills.

Proficient verbal, written and reporting skills.

Microsoft applications (experience with Excel required), internet, email.

Excellent record keeping methods.

Ability to achieve measurable outcomes.                      

Ability to prioritize and handle multiple tasks.

Knowledge of medical terminology.

Language: English fluency

Work Hours: 40 hrs/wk

Travel: Minimal

Exposure: While performing the essential functions of this job, the employee occasionally is exposed to fumes or airborne particles and toxic or caustic chemicals.  Additionally, the employee may occasionally be exposed to blood borne and other hazardous chemicals.  Finally, the noise level in the work environment can occasionally be quite loud.  In all cases, personal protective equipment will be provided to the employee in combination with adequate ventilation and other engineering controls to minimize the risk of exposure or other hazardous occurrence.

Physical: Reasonable accommodation may be made for individuals with special challenges to perform these essential functions