Store Support Coordinator

The Store Support Coordinator will perform a range of administrative support duties to support our Oberlin locationâÂ?Â?s customers, managers and employees.

AKRS Perks:

• Industry Leading Wages
• Company Matching 401(K)
• 3 Comprehensive Insurance Plans (1 fully employer paid)
• Generous PTO & Extended Holiday Schedule
• AKRS Fitness Funds
• And So Much More

Responsibilities:

• Ensure exceptional Customer Experience for all in-store and phone-in customers; Receive visitors and telephone calls, fielding and answering questions directly when possible; Ensure customers are directed to and helped by the appropriate department when needed
• Open work orders to support the service department and assist the service manager in tracking work orders through to closure and invoicing
• Assist Service Manager in preparing, closing and invoicing ROâÂ?Â?s to internal stock #âÂ?Â?s, customers and warranty tickets
• Assist Service Manager in monitoring and staying on top of WIP to stay current on invoicing ROâÂ?Â?s.
• Assist customers with basic billing questions and invoice inquiries; escalate more sensitive and complex questions and inquiries to the appropriate manager
• Reconcile daily cash till and prepare bank deposits
• Distribute mail
• Run errands to support the location including trips to the post office, bank, and courthouse as needed to register vehicles
• Scan vendor invoices into A/P document storage system for processing
• Assist the sales team with miscellaneous sales processing activities as requested
• Support new hires and managers through the new hire onboarding process

Requirements:

• General knowledge of mechanical/Irrigation terms
• Administrative support experience
• Basic knowledge of accounting practices
• Ability to work in a fast paced multi-faceted environment
• Ability to use standard desktop applications such as Microsoft Office
• High School Diploma; Associate Degree preferred

EOE