Schedule: Full time, Varied schedule, 40hrs

At Childrens, the regions only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring teamand join us in providing brighter, healthier tomorrows for the children we serve. Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview
The Access Training Supervisor leads and oversees a team of Patient Access Trainers responsible for the development, execution, and ongoing improvement of training programs. This role ensures that all training initiatives align with organizational goals and maintain compliance with regulatory standards. The Access Training Supervisor provides hands-on support, fosters collaboration with leadership, and is dedicated to creating a culture of continuous improvement within the training team. This position also includes on-call responsibilities and offers coaching and people/performance management to maintain high standards in training delivery and staff development.

Essential Functions

Leadership and Team Management
Supervise and mentor the Patient Access Trainers, ensuring they have the resources and support needed to excel in their roles.
Oversee the scheduling and coordination of training programs, ensuring adequate coverage and support across shifts.
Provide regular coaching, feedback, and performance evaluations for training team to promote professional growth and high performance
Implement corrective actions or improvement plans when necessary to maintain high performance and engagement.
Foster a collaborative and supportive work environment, promoting teamwork and professional growth.
Training Program Oversight
Oversee the development, delivery, and continuous improvement of training programs for registration, scheduling, financial clearance, and customer service.
Monitor and evaluate the effectiveness of training initiatives, ensuring they meet organizational goals and industry standards.
Ensure training content is up-to-date and aligned with current policies, procedures, and compliance standards.
Operational Excellence
Monitor training team performance against key metrics, ensuring training activities meet quality standards and improve staff capabilities.
Identify and resolve any operational challenges or gaps in training processes.
Collaborate with leadership to implement process improvements and new initiatives for the training department.
Ensure compliance with hospital policies, procedures, and HIPAA regulations in all training activities.
Training, Development, and Support
Coordinate the onboarding and training of new trainers, ensuring they are well-prepared to deliver high-quality training.
Serve as an on-the-job trainer for direct reports, offering hands-on guidance and support during real-time operations.
Support and execute ongoing communications to keep the team updated on system changes, policies, and best practices.
Act as a mentor and resource for team members, providing guidance on technical or procedural challenges.
Provide direct support to the team during peak times or staffing shortages, acting as a hands-on working supervisor.
Act as the primary escalation point for complex patient concerns or issues, ensuring prompt resolution.
On-Call Responsibilities
Be available for on-call support, ensuring that training coverage is maintained and urgent training needs are addressed.
Customer Service Excellence
Promote and uphold the organizations customer service standards through training, ensuring staff deliver exceptional service to patients and families.
Provide advanced training for handling complex patient concerns, ensuring a positive and efficient experience.
Reporting and Communication
Act as a liaison between the training team and other departments to support organizational goals and improve training effectiveness.
Participate in interdisciplinary meetings to align priorities and improve processes.
Maintain clear communication with team members, providing updates on training goals, priorities, and performance metrics.
Drive continuous improvement in training processes and overall team performance.
Generate reports on training outcomes, staff performance, and departmental needs for senior leadership.

Education Qualifications

High School Diploma High school diploma or equivalent Required
Bachelor's Degree Bachelors degree in healthcare administration, business, or a related field Preferred

Experience Qualifications

Minimum of 1 year of experience in patient registration, front desk operations, or customer service within a healthcare setting, or equivalent leadership experience. Required
Minimum 1 year of supervisory or team lead experience Preferred
Experience in training program development, delivery, and evaluation Preferred

Skills and Abilities

Strong problem-solving, organizational, and communication skills.
Proficiency in training tools, learning management systems, and performance tracking.
Proficiency in electronic health record (EHR) systems and registration platforms.
Strong leadership and team management abilities, with the capacity to inspire and motivate staff.
Exceptional communication and interpersonal skills, with a patient-centered approach to training.
Excellent organizational and time-management skills, with the ability to prioritize multiple tasks effectively.
Excellent problem-solving and decision-making skills to address challenges in a dynamic environment.
High level of professionalism, confidentiality, and accountability.
Technical proficiency to assist staff and troubleshoot issues with digital tools and systems.

Licenses and Certifications

Full-time role with variable shifts, including evenings, weekends, and holidays as necessary.
On-call responsibilities to support training and department needs.
Primarily on-site, with occasional travel required for in-person training and observation sessions.

Childrens is the very best for kids and the very best for your career! At Childrens, we put YOU first so together, we can improve the life of every child!