Sr Associate Patient Coordinator - Plastic Surgery

Sr Associate Patient Coordinator - Plastic Surgery

Nebraska Medicine is looking for a motivated, patient-focused professional to join our growing Plastic Surgery team as a Patient Coordinator Sr Associate. In this role, you will be responsible for scheduling surgeries, managing new patient appointments, and coordinating follow-ups. We seek a dedicated individual to support our team in handling high patient volumes as our department continues to expand.

Priority consideration given to applicants with patient scheduling experience.

Primary Location: Village Pointe Health Center | Nebraska Medicine Omaha, NE

Additional Location: Nebraska Medical Center | Nebraska Medicine Omaha, NE

Shift Details:

• Full Time, 40 hours per week

• Mon - Fri

• 8:00am - 4:30pm

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

• Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

• Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties: Sr Associate Patient Coordinator

• Properly, professionally and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts.
• Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate. Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines.
• Complete complex scheduling of multiple appointments and/or services. Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization.
• Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.

Required Qualifications: Sr Associate Patient Coordinator

• * Minimum of one year of experience in a healthcare customer service environment required.
• * High school diploma or equivalent required.
• * Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• * Demonstrated verbal and written customer relations skills required.
• * Ability to work collaboratively and cooperatively with an interdisciplinary team required.
• * Knowledge of medical terminology required.
• * Demonstrated analytical, prioritizing and organizational skills required.
• * Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Preferred Qualifications: Sr Associate Patient Coordinator

• * Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
• * Clinical background in assigned area preferred.
• * Associates degree in business, healthcare or related field preferred.
• * Medical Assistant or Nursing Assistant preferred.
• * Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
• * Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.

Learn More: We are Together. Extraordinary.