About the Role
As a Remote Customer Service Representative, you'll provide exceptional customer service from the comfort of your own home. You'll handle inbound calls and emails, resolving customer inquiries and issues in a professional and timely manner.
Key Responsibilities
â Customer Support: Answer inbound calls and emails, providing accurate and helpful information to customers.
â Problem Resolution: Resolve customer issues and complaints effectively, ensuring customer satisfaction.
â Product Knowledge: Maintain a deep understanding of products and services.
â Data Entry: Accurately enter customer information and update account records.
â Communication: Communicate clearly and effectively with customers, both verbally and in writing.
Qualifications
â High school diploma or equivalent
â Excellent customer service skills
â Strong communication and interpersonal skills
â Ability to work independently and as part of a team
â Proficient with computer systems and software
â Reliable internet connection and home office setup
Benefits
â Flexible work schedule
â Competitive salary and benefits package
â Opportunities for professional growth and development
â Work-from-home environment
Join our team and provide exceptional customer service from the comfort of your own home!
Gannon University 
Erie, PA 
Full-time
