We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Mitigate customer complaints as needed • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Communicate with housekeeping to make sure guest rooms are ready Qualifications: • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Must have graduated high school, received a GED or equivalent • Working knowledge of Microsoft Office and reservation management systems • Has experience answering telephone calls and troubleshooting stressful situations Compensation: $15 hourly
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Milton Hershey School 
Ogden, UT 
